7. How to raise a concern with us

7.1 Before raising a concern with us, a worker must ensure that the disclosure meets the criteria for protected disclosures set out in section four. We advise you to seek free confidential advice if required (annex 1) and check with section three that we are the right organisation to raise the concern to at this time. Workers can contact us at this point for informal advice if required.

7.2 To raise a concern with us, contact us by:

Telephone: 020 7580 3898 (option 2)
Email: concerns@optical.org
Post: Concerns, Compliance Manager, General Optical Council, 10 Old Bailey, London, EC4M 7NG.

7.3 If you require any support or reasonable adjustments when raising a concern, please contact us to discuss further.

7.4 When raising a concern with us, try to provide as much supporting information as possible. We recommend that you keep a written record of events.

7.5 Due to the sensitive nature of concerns raised to us, we will ask for your consent to share information related to the concern. Further information on confidentiality and anonymity is provided in section ten.

7.6 We will always ask for your input on how to investigate the concern and endeavour to incorporate their suggestions into the initial assessment, where possible.